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Dutch Speaking Customer Service for Digital Marketing Platform - Work In Gr at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Marketing, Technical Support, Account Management, Communication Skills, Troubleshooting, Organizational Skills, CRM Systems

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are enthusiastic about digital marketing and have a passion for providing exceptional customer support. In this position, you will assist clients in Dutch, helping them navigate our platform and optimize their marketing strategies. Key Responsibilities Respond to customer inquiries regarding the digital marketing platform, features, and services via phone, email, and live chat in Dutch. Provide guidance on account management, campaign setup, and effective use of digital marketing tools. Assist clients with troubleshooting technical issues and optimizing their marketing campaigns. Document all customer interactions accurately in our Customer Relationship Management (CRM) system. Collaborate with marketing and technical teams to ensure customers receive the best possible support. Stay informed about the latest trends in digital marketing to provide relevant advice and solutions to clients. Fluency in Dutch (both written and spoken) is essential; proficiency in English is advantageous. Previous experience in customer service, ideally within the digital marketing or technology sector. Strong communication skills with a focus on delivering an outstanding customer experience. Ability to troubleshoot and resolve issues efficiently and effectively. Strong organizational skills and ability to manage multiple tasks in a fast-paced environment. Proficient in using CRM systems and other customer service software. Willingness to relocate and work in Greece, with flexible hours including evenings and weekends as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves responding to customer inquiries about the digital marketing platform and assisting clients with account management and campaign setup. Representatives will also troubleshoot technical issues and document customer interactions.