Dutch Speaking Customer Service for E-Learning Company - Work In Greece at Mercier Consultancy

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch, English, Customer Service, Communication, Problem-Solving, CRM, Technical Support, Platform Navigation, Inquiry Resolution, Organizational Skills, Detail-Oriented

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to announce an opportunity for a Dutch Speaking Customer Service Representative for an E-Learning Company, based in Greece. In this engaging role, you will provide exceptional support to our Dutch-speaking customers as they explore our online educational platforms and resources. Your fluency in Dutch will be essential for assisting clients with their inquiries regarding course offerings, platform navigation, registration processes, and technical support. You will play a significant role in enhancing user experience and helping learners access valuable educational opportunities. Responsibilities Deliver high-quality customer service in Dutch through phone, email, and chat regarding e-learning inquiries Assist customers in understanding course details, registration, and platform functionalities Troubleshoot technical issues and provide support during the learning process Document all customer interactions accurately in our CRM system Collaborate with internal teams to resolve complex inquiries and improve overall user experience Gather customer feedback to help enhance our service and educational offerings Stay informed about trends in online education and technology to provide knowledgeable assistance Fluency in Dutch and English, with excellent communication skills Strong customer service orientation and a proactive approach to problem-solving Previous experience in customer service, particularly in e-learning or technology, is preferred Able to manage multiple inquiries efficiently in a fast-paced environment Detail-oriented with strong organizational skills Passion for education and a commitment to helping others achieve their learning goals Familiarity with customer support software and learning management systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will deliver high-quality customer service in Dutch via phone, email, and chat, assisting Dutch-speaking customers with inquiries about e-learning course offerings, platform navigation, and registration. Responsibilities also include troubleshooting technical issues and accurately documenting all customer interactions within the CRM system.