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Dutch Speaking Customer Service for Food Delivery Platform - Work In Greece at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Communication Skills, Problem-Solving Skills, Multitasking, CRM Systems, Food Delivery Knowledge, Hospitality Experience

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading food delivery platform, based in beautiful Greece. This role is perfect for individuals who have a passion for food and customer service, and who are looking to work in a vibrant environment. As a representative, you will assist customers in Dutch, ensuring they have a seamless experience when ordering food and navigating the platform. Key Responsibilities Handle customer inquiries about food orders, delivery options, and platform features via phone, email, and chat in Dutch. Provide accurate information on restaurant menus, pricing, and promotions. Assist customers with order placement, modifications, and any delivery-related concerns. Resolve issues and complaints promptly and efficiently, ensuring high customer satisfaction. Document all interactions and maintain accurate records in the CRM system. Collaborate with the logistics team to address order-related issues and improve service delivery. Stay informed about promotions and new restaurant partnerships to enhance customer interactions. Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, ideally within the food delivery or hospitality sector. Strong communication skills and a friendly, customer-focused approach. Ability to multitask and manage multiple inquiries in a fast-paced environment. Excellent problem-solving skills and a proactive attitude to assist customers. Familiarity with CRM systems and online customer service tools is desirable. Willingness to work flexible hours, including evenings and weekends, as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries about food orders and delivery options in Dutch. Resolve issues and maintain accurate records in the CRM system.