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Dutch Speaking Customer Service for Logistics & Courier Company - Work In G at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Logistics Knowledge, Communication Skills, Problem Solving, Organizational Skills, CRM Systems, Logistics Software

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a Logistics & Courier Company based in Greece. This role is perfect for individuals who are passionate about logistics, efficiency, and providing excellent customer care. As a representative, you will assist customers with their inquiries while delivering exceptional service in Dutch. Key Responsibilities Manage customer inquiries related to logistics services, shipping details, and tracking information through phone, email, and live chat in Dutch. Provide information on service options, delivery timelines, and pricing structures. Assist customers with claims, issues, and resolutions related to shipments and deliveries. Document all customer interactions accurately in our CRM system for tracking and follow-up purposes. Collaborate with internal teams to ensure timely and accurate service delivery to customers. Stay informed about logistics trends and company updates to provide relevant information to clients. Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, preferably within the logistics or courier industry. Strong communication skills with a customer-focused approach. Ability to effectively troubleshoot and resolve customer issues in a timely manner. Excellent organizational skills and the ability to manage multiple tasks simultaneously. Familiarity with CRM systems and logistics software is advantageous. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The representative will manage customer inquiries related to logistics services and assist with claims and resolutions. They will document interactions in the CRM system and collaborate with internal teams for service delivery.