Dutch Speaking Customer Service for Online Education Platform - Work In Gre at Mercier Consultancy

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Fluency, Customer Service, Communication, Technical Support, CRM System Usage, Organizational Skills, Problem Solving, Adaptability

Industry

Holding Companies

Description

Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Customer Service Representative for our Client's Online Education Platform based in Greece. In this pivotal role, you will provide exceptional support to Dutch-speaking customers as they navigate their educational journeys on our innovative platform. Your fluency in Dutch will be essential for assisting clients with inquiries regarding course offerings, registration processes, and technical support, ensuring they have a seamless experience. You will play a key role in promoting our commitment to quality education and customer satisfaction. Responsibilities Deliver outstanding customer service in Dutch through various channels including phone, email, and chat regarding online education inquiries Assist customers with course selection, registration, and accessing educational materials Troubleshoot technical issues and guide users through platform functionalities Document all customer interactions accurately in our CRM system Collaborate with educational teams to resolve customer issues effectively Gather and relay customer feedback to continuously improve the user experience Stay updated on the latest trends in online education and technology Fluency in Dutch and English, with strong verbal and written communication skills Exceptional customer service skills and a passion for education Prior experience in customer service, particularly in education or technology, is preferred Able to manage multiple inquiries efficiently in a dynamic environment Detail-oriented with excellent organizational skills Genuine interest in helping others succeed in their educational pursuits Familiarity with customer support software and learning management systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will deliver outstanding customer service in Dutch via phone, email, and chat, assisting Dutch-speaking customers with inquiries about course selection, registration, and accessing educational materials. Key duties also involve troubleshooting technical issues and accurately documenting all customer interactions within the CRM system.