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Dutch Speaking Customer Service for Online Education Platform - Work In Sof at Mercier Consultancy MD

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Communication Skills, Problem-Solving, Technical Support, CRM Software, Education Knowledge, Adaptability

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a unique opportunity for Dutch Speaking Customer Service Representatives for an Online Education Platform based in Sofia. This role is perfect for individuals passionate about education and technology who enjoy assisting learners in their journey. As a customer service representative, you will communicate with Dutch-speaking clients, providing them with information and support regarding our online courses and services. Key Responsibilities Handle customer inquiries related to course offerings, platform navigation, and enrollment procedures in Dutch. Provide detailed information on educational materials, pricing, and promotional offers. Assist students with technical issues and guide them through online learning tools. Resolve customer complaints and inquiries efficiently, ensuring a positive learning experience. Accurately document all interactions and maintain comprehensive records in the CRM system. Collaborate with the content and technology teams to improve user experience and enhance service quality. Stay informed about educational trends and the specific offerings of the platform to provide relevant support. Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably within the education or technology sectors. Strong communication skills with a friendly and patient attitude. Excellent problem-solving abilities and a customer-focused mindset. Ability to handle multiple inquiries and adapt in a fast-paced environment. Familiarity with CRM software and online educational platforms is desirable. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to course offerings and assist students with technical issues. Collaborate with teams to improve user experience and maintain records in the CRM system.