Dutch Speaking Customer Service for Public Utilities Company - Work In Sofi at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Dutch, Customer Service, Communication Skills, Problem Resolution, Organizational Skills, CRM Systems, Service Requests, Troubleshooting, Account Management, Billing Inquiries, Community Engagement, Regulations Knowledge, Service Plans, Customer Satisfaction, Multi-tasking, Flexible Hours

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a Public Utilities Company, with the exciting prospect of working in Sofia. This role is perfect for individuals who are passionate about providing exceptional service to the community and eager to engage with customers in the public utilities sector. You will act as a primary point of contact for clients in Dutch, addressing their inquiries and assisting them with various utility services. Key Responsibilities Respond to customer inquiries related to public utility services, including water, electricity, and gas, via phone, email, and live chat in Dutch. Provide information regarding service plans, rates, account management, and billing inquiries. Assist customers with service requests, troubleshooting issues, and problem resolution. Document all customer interactions accurately and maintain detailed records in the CRM system. Collaborate with internal teams to ensure timely resolution of customer issues and inquiries. Stay informed on relevant regulations, company policies, and community initiatives to provide accurate information to customers. Fluency in Dutch (both written and spoken) is essential; knowledge of English is an advantage. Previous experience in customer service, ideally within the public utilities sector. Strong communication skills and a commitment to customer satisfaction. Ability to handle inquiries and resolve issues effectively and efficiently. Excellent organizational skills with the ability to manage multiple tasks and priorities. Proficiency in using customer service software and CRM systems. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves responding to customer inquiries related to public utility services and assisting with service requests and problem resolution. Representatives will document interactions and collaborate with internal teams to ensure timely issue resolution.