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Dutch Speaking Customer Service for Ride-Sharing Platform - Work in Bulgari at Mercier Consultancy MD

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Communication Skills, Problem-Solving, Multitasking, CRM Software, Tech Environment Experience, Customer Support

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Ride-Sharing Platform based in Bulgaria. This role is perfect for individuals who are enthusiastic about providing excellent customer support and are ready to assist users with their ride-sharing needs. As a part of our customer service team, you will communicate effectively with customers in Dutch to ensure a seamless experience. Key Responsibilities Respond to customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Dutch. Assist users with trip-related issues, fare calculations, and driver-related questions. Resolve customer complaints promptly, ensuring a positive experience for all users. Document interactions accurately in the CRM system to maintain comprehensive records. Collaborate with other departments to address customer needs and enhance service delivery. Stay informed about platform updates and changes to provide accurate information to customers. Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in a tech or ride-sharing environment. Strong verbal and written communication skills with a customer-first mentality. Ability to multitask and manage various customer inquiries efficiently. Excellent problem-solving skills and a proactive approach to support. Familiarity with CRM software and other customer service tools is desirable. Willingness to work flexible hours in a dynamic environment, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves responding to customer inquiries related to ride-sharing services and resolving complaints to ensure a positive experience. Additionally, representatives will document interactions and collaborate with other departments to enhance service delivery.