Dutch Speaking Customer Service for Social Media Platform - Work In Greece at Mercier Consultancy MD

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Social Media, Communication Skills, Problem-Solving Skills, Customer-Oriented Mindset, Account Management, Content Creation, Troubleshooting, Community Guidelines, CRM Systems, Social Media Management Tools

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading social media platform, with the option to work in beautiful Greece. This position is perfect for individuals with a passion for social media and a commitment to providing excellent customer support. You will assist users in navigating the platform and addressing their inquiries, all while delivering top-tier service in Dutch. Key Responsibilities Respond to customer inquiries related to the social media platform through phone, email, and live chat in Dutch. Assist users with account management, content creation, and troubleshooting issues on the platform. Provide guidance on community guidelines, features, and best practices for a positive user experience. Manage and resolve customer complaints professionally and effectively. Document all interactions accurately in the CRM system for tracking purposes. Collaborate with teams to improve user satisfaction and enhance platform features based on customer feedback. Stay updated on social media trends and platform developments to provide relevant assistance. Fluency in Dutch (both written and spoken) is required; proficiency in English is an advantage. Previous experience in customer service, particularly within the social media industry, is preferred. Strong communication skills with the ability to connect with customers effectively. Proficient problem-solving skills and a customer-oriented mindset. Ability to work in a fast-paced environment and manage multiple inquiries simultaneously. Familiarity with CRMs and social media management tools is beneficial. Willingness to work flexible hours, including evenings and weekends if necessary. Ability to relocate to Greece or work remotely, as required. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves responding to customer inquiries related to a social media platform and assisting users with account management and troubleshooting. Representatives will also document interactions and collaborate with teams to enhance user satisfaction.