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Dutch Speaking Customer Service For The First European Tech Bank Company at Mercier Consultancy MD

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Communication Skills, Problem-Solving Skills, Banking Software, Digital Platforms, Technical Support, Account Management

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives at the First European Tech Bank. This prestigious position is perfect for those who are passionate about technology and finance and who wish to contribute to the innovative banking experience of our clients. In this role, you will provide outstanding service and support to ensure our customers have the best banking experiences. Key Responsibilities Respond to customer inquiries regarding banking services, account management, and tech solutions via phone, email, and chat in Dutch. Assist customers with account setup, transactions, and troubleshooting technical issues. Educate clients about the bank's digital products and features. Document customer interactions accurately and maintain comprehensive records. Follow up on open inquiries to ensure timely resolutions and customer satisfaction. Collaborate with banking and tech teams to enhance service delivery and respond to customer feedback. Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably in banking, finance, or technology. Strong communication skills and the ability to provide clear, articulate responses. Excellent problem-solving skills with a focus on customer-centric solutions. Familiarity with banking software and digital platforms is desirable. Ability to work effectively in a fast-paced environment and manage multiple inquiries. Willingness to work flexible hours, including evenings and weekends, as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

In this role, you will respond to customer inquiries regarding banking services and assist with account setup and troubleshooting. You will also educate clients about the bank's digital products and maintain comprehensive records of customer interactions.