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Dutch Speaking Customer Service Global Leader In Banking And Financial Serv at Mercier Consultancy MD

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Communication Skills, Empathy, Problem Solving, CRM Systems, Organizational Skills, Attention To Detail

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives to join a global leader in the Banking and Financial Services sector. This role is perfect for individuals eager to be a part of a dynamic team and ensure customers receive outstanding support in their financial endeavors. Key Responsibilities Provide comprehensive customer service in Dutch via phone, email, and live chat, addressing inquiries related to banking and financial services. Assist customers with account management, transactions, and financial product information. Resolve customer issues and concerns with a focus on maintaining customer satisfaction and loyalty. Document all customer interactions and transactions in the CRM system for accurate record-keeping. Collaborate with other departments to ensure a seamless customer experience and timely responses to inquiries. Stay updated on industry trends, banking products, and company policies to provide informed support. Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, preferably within the banking or financial services industry. Strong communication skills, with an emphasis on empathy and understanding of customer needs. Ability to troubleshoot and resolve issues effectively while maintaining a positive attitude. Proficient in using CRM systems and relevant computer applications. A detail-oriented approach and strong organizational skills to manage multiple inquiries. Willingness to work flexible hours as business needs dictate. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide comprehensive customer service in Dutch via various communication channels, addressing inquiries related to banking and financial services. Collaborate with other departments to ensure a seamless customer experience and timely responses to inquiries.