Dutch Speaking Customer Support Representative (Remote in Portugal) at Eco Plus Solutions AB

Braga, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Financial Data Management, Fraud Prevention, Fintech Literacy, Time Management, Communication Skills, Account Security Diagnosis

Industry

Business Consulting and Services

Description

Location: 100% Remote (Must be physically located within Portugal) We are seeking fluent Dutch speakers to join an elite, fully remote customer operations department supporting a premier global pioneer in digital payment infrastructure. This position offers total geographical autonomy within national borders. Whether you reside in the tranquil northern countryside or a bustling urban hub like Porto, you are authorized to work from any residential address in Portugal. Stepping into the role of a Fintech Support Consultant, your responsibilities extend far beyond conventional customer service; you will act as a high-touch brand ambassador guiding users through a fast-paced digital financial ecosystem. Daily Accountabilities & Workflow As a Virtual Solutions Advisor, your day-to-day responsibilities will encompass: Interactive Client Care: Managing incoming inquiries across various channels—including phone lines, emails, and live web chat—with prompt, high-quality responses. Technical Issue Diagnosis: Investigating sensitive, complex client issues regarding account security, gateway infrastructure errors, and intricate billing discrepancies. Advisory Services: Explaining the features of our global processing platform and mobile applications using clear, authoritative guidance. Financial Data Management: Executing sensitive financial tasks—such as chargebacks, invoice adjustments, and fraud prevention measures—with absolute precision and security. Data Logging: Documenting detailed summaries of client interactions and routing urgent financial files to specialized internal teams. Compliance Maintenance: Staying informed on continuous software updates and evolving global banking regulations through routine team briefings. Qualifications & Competencies We are looking for highly organized professionals who can confidently manage a home-office workspace while consistently meeting excellent performance benchmarks. Language & Legal Benchmarks Dutch: Native or near-native command (minimum C1 level) in both written and verbal communication. English: Professional working proficiency (minimum B2 level) for corporate messaging and training alignment. Legal Status: Physical residency within Portugal and valid, lawful authorization to work in the European Union. Skills & Mindset Independent Drive: High levels of personal accountability and time-management capabilities tailored for a remote environment. Articulate Expression: A highly logical mindset with a talent for breaking down technical banking concepts into simple terms for users. Fintech Literacy: Comfort utilizing financial tracking systems, account dashboards, and modern internet programs. Distributed Team Benefits & Rewards We supply the technical infrastructure so you can deliver the operational talent. Our home-based employment package includes: Location Independence: A permanent, fully remote position that can be performed from any home address in mainland Portugal or its archipelagos. Company Hardware: High-end corporate equipment—including a secure laptop and a professional headset—shipped directly to your residence prior to training. Compensation Structure: A reliable, fixed monthly base salary paired with performance-tied monthly cash incentives. Immediate Protection: Comprehensive private medical and life insurance coverage active from your very first contract date. Professional Growth: Regular skill-building workshops alongside clear advancement pathways into quality assurance, team leadership, or specialized fintech advisory roles. Application Instructions Ready to establish a virtual career within the rapidly expanding financial technology sector? Click "Apply Now" to submit your updated resume in English and start the digital screening process!

Responsibilities

Act as a Fintech Support Consultant managing client inquiries via phone, email, and chat while diagnosing complex technical and billing issues. Responsibilities include executing financial tasks like chargebacks and fraud prevention while maintaining compliance with banking regulations.