Dutch Speaking CX Specialist - Work In Greece or Bulgaria - Paid Relocation at Mercier Consultancy Group

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Experience, Customer Success, CRM Software, Problem Solving, Interpersonal Communication, Digital Communication Tools

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is looking for a talented Dutch Speaking Customer Experience (CX) Specialist to join our team with the unique option to work either in Greece or Bulgaria, including paid relocation support! This role offers a fantastic opportunity to combine your passion for delivering exceptional customer experiences with the chance to live in one of these vibrant and culturally rich countries. As a Dutch Speaking CX Specialist, you will be the primary point of contact for our Dutch-speaking clients, ensuring they receive outstanding service and support throughout their journey. Key Responsibilities Serve as the main liaison for Dutch-speaking clients, managing inquiries and providing tailored customer support. Engage with clients through various communication channels to resolve issues quickly and effectively. Document all customer interactions and feedback in the CRM system to maintain accurate records and improve processes. Proactively monitor client satisfaction and address potential concerns before they escalate. Collaborate with cross-functional teams to deliver seamless customer experiences and improve service offerings. Stay informed about product updates and industry trends to provide clients with relevant information and advice. Fluency in Dutch (both written and spoken) is required; proficiency in English is a strong advantage. Experience in customer experience, customer success, or a related customer-facing role is preferred. Excellent communication and interpersonal skills, with a customer-oriented mindset. Strong problem-solving abilities and adaptability in fast-paced environments. Familiarity with CRM software and digital communication tools. Self-motivated with the ability to work independently and as part of a team. Willingness to relocate to Greece or Bulgaria with full relocation support provided. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Act as the primary point of contact for Dutch-speaking clients to provide tailored support and resolve issues. Document interactions in the CRM and collaborate with cross-functional teams to improve the overall customer experience.