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Dutch Speaking Fitbit Products Support Specialist - Work In Sofia at Mercier Consultancy Group

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

1500.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Service, Technical Support, Problem Solving, Interpersonal Communication, CRM Software, Digital Communication Tools, Troubleshooting, Device Setup

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a Dutch Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This position offers an exciting opportunity for individuals passionate about health technology and customer support. As a Specialist, you will provide expert assistance to Dutch-speaking customers, helping them with Fitbit product inquiries, troubleshooting, and overall product use to enhance their health and fitness experience. Key Responsibilities Deliver high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products. Assist customers with device setup, operational guidance, and troubleshooting issues. Provide clear instructions on Fitbit app functionalities and health tracking features. Maintain accurate records of customer interactions and resolutions within the CRM system. Collaborate with technical teams for escalation and resolution of complex problems. Stay informed about latest Fitbit updates and health technology trends to provide knowledgeable support. Fluency in Dutch (written and spoken) is required; English proficiency is beneficial. Previous experience in customer service or technical support, preferably in health or technology sectors. Good problem-solving skills with the ability to assist customers with technical issues. Strong communication and interpersonal skills focused on customer satisfaction. Experience using CRM software and digital communication tools. Ability to work efficiently in an office setting and effectively manage workload. Passion for health, fitness technology, and providing exceptional customer support. Competitive Salary Monthly Performance Bonus 1500 Euro Signing Bonus Fully Paid Relocation Package Fully Paid Training Private Gym And Much More....

Responsibilities

Provide high-quality technical support to Dutch-speaking Fitbit users via phone, email, and chat. Assist customers with device setup, app functionalities, and troubleshooting while maintaining accurate CRM records.