Dutch Speaking iRobot Support Specialist - Work In Bulgaria - Paid Relocati at Mercier Consultancy Group

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Technical Support, Customer Service, Troubleshooting, Communication Skills, Interpersonal Skills, Multitasking, Problem Solving

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a motivated Dutch Speaking iRobot Support Specialist to join our team in Bulgaria, with a fully paid relocation package! This exciting opportunity allows you to support Dutch-speaking customers using iRobot products, ensuring they receive expert assistance and exceptional service. Your Role In this role, you will be the primary contact for Dutch customers, offering support across various channels including phone, email, and chat. Your expertise will help customers troubleshoot issues, understand product features, and enhance their overall experience with iRobot. Key Responsibilities Respond to incoming inquiries from Dutch-speaking iRobot customers through phone, chat, and email. Provide detailed product information, troubleshoot technical issues, and guide customers through solutions. Document all customer interactions and maintain accurate records for quality assurance. Collaborate with technical teams to escalate and resolve complex problems. Stay updated on the latest iRobot products, features, and updates to provide accurate assistance. Contribute to improving support processes and enhancing customer satisfaction. Fluency in Dutch (spoken and written) is essential; proficiency in English is beneficial. Experience in technical support or customer service, preferably with tech or consumer electronics products. Strong problem-solving skills and the ability to explain technical information clearly. Excellent communication and interpersonal skills focused on customer satisfaction. Ability to multitask and work efficiently in a fast-paced environment. Willingness to relocate to Bulgaria with a fully paid relocation package. Team-oriented mindset and eagerness to learn about new technologies. Competitive Salary Monthly Performance Bonus Fully Paid Relocation Package 1500 Euro Signing Bonus Fully Paid Training Private Gym And Much More....

Responsibilities

Act as the primary contact for Dutch-speaking customers to provide technical support for iRobot products via phone, email, and chat. Responsibilities include troubleshooting technical issues, documenting interactions, and collaborating with technical teams for complex resolutions.