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Dutch Speaking Reservations Agent For Booking.com - Work Remote In Greece at Mercier Consultancy Group

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Service, Reservations Management, Communication Skills, CRM Systems, Problem Solving, Hospitality Management

Industry

Business Consulting and Services

Description

Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to provide exceptional customer service for Booking.com while working remotely from Greece. This role allows you to utilize your Dutch language skills in a flexible remote work environment, assisting customers with their accommodation booking needs. Key Responsibilities Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat channels. Provide accurate and detailed information about properties, prices, and Booking.com's policies. Manage booking modifications, cancellations, and special requests efficiently to enhance customer satisfaction. Resolve customer inquiries and troubleshoot issues professionally and promptly. Maintain comprehensive records of customer interactions using Booking.com's reservation system. Collaborate with remote team members to continuously improve service quality and customer experience. Fluency in Dutch (spoken and written) is required; English proficiency is a plus. Experience in reservations, customer service, or hospitality industries is preferred. Comfortable working remotely with strong self-motivation and discipline. Excellent communication skills and customer-oriented mindset. Familiarity with online booking platforms and CRM systems. Ability to handle customer challenges calmly and effectively. Reliable internet connection and a suitable home office setup for remote work. Competitive Monthly Fully Paid Relocation Package Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Assist Dutch-speaking customers with accommodation bookings, modifications, and cancellations via phone, email, and chat. Resolve customer inquiries and maintain detailed interaction records using the Booking.com reservation system.