Dutch Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Patras, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Dutch Proficiency, English Skills, Communication Abilities, Customer Service, Problem-Solving, Digital Tools, CRM Systems, Adaptability, Empathy, Professionalism

Industry

Business Consulting and Services

Description

Are you looking for a meaningful role where you can support travelers while enjoying the flexibility of working from home in Greece? We are currently hiring Dutch-speaking Travel Consultants for a large international project in the online accommodation sector (brand name withheld). This role is well-suited for individuals who enjoy customer interaction, problem-solving, and working in a dynamic international setting. Whether you are already in Greece or planning to relocate, this opportunity offers stability, comprehensive benefits, and a clear path for professional growth. Role Summary In this role, you will engage with Dutch-speaking customers who need assistance with travel-related matters. You will help them navigate their reservations, answer questions, troubleshoot issues, and ensure they receive a smooth and stress-free service experience. Your contribution will be essential to maintaining customer satisfaction and supporting the overall travel platform ecosystem. Key Duties Handle incoming customer contacts through phone, email, and chat, ensuring timely and friendly responses. Support customers with accommodation bookings, reservation updates, cancellations, special requests, and payment clarifications. Identify customer needs and provide clear, thoughtful solutions while maintaining an empathetic and professional tone. Follow established procedures and utilize internal tools to deliver accurate and efficient assistance. Document interactions and case details thoroughly in the system. Coordinate with specialized internal teams when escalations or additional steps are required. Meet service quality standards, performance metrics, and customer satisfaction goals. Participate in ongoing training to stay informed about updates to processes, products, and policies. Offer constructive feedback or suggestions that could enhance the customer experience or operational efficiency. Candidate Profile Native-level or C2 proficiency in Dutch Good English skills (B2 or higher) for communication and training Must reside in Greece or be willing to relocate Strong communication abilities, with patience, adaptability, and a customer-first mindset Capable of working with digital tools, online platforms, and CRM systems Able to remain calm and professional in sensitive customer situations Comfortable working in a fast-paced, international environment Previous experience in customer service or the travel industry is a plus but not necessary as full training is provided What You Will Receive 100% remote position within Greece Company-provided equipment, including laptop, headset, and additional peripherals Attractive and competitive salary package Permanent contract, offering job stability Private health insurance and life insurance coverage Performance-based bonuses and incentives Paid onboarding and continuous training Clear career development opportunities with pathways into senior, quality, training, or leadership roles A supportive and multicultural team environment Regular internal development programs, learning opportunities, and engagement activities Relocation Package (for applicants moving from abroad) If you are relocating to Greece for this position, you will be supported with: Reimbursement of your flight ticket to Greece Up to 3 weeks of paid hotel accommodation upon arrival Assistance with essential local documentation and onboarding procedures Guidance to help you adapt smoothly to life in Greece Why This Opportunity Stands Out This role provides an ideal blend of work-from-home flexibility, international exposure, and the chance to support travelers from around the world. It is a stable, long-term career path with continuous learning, supportive leadership, and great benefits—all while living in one of Europe’s most beautiful and affordable countries.

Responsibilities

Engage with Dutch-speaking customers to assist with travel-related matters, ensuring a smooth service experience. Handle inquiries through various channels and provide thoughtful solutions to customer needs.