Dutch-Speaking Video Streaming Customer Experts - Work Remote In Bulgaria at Mercier Consultancy Group

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Account Management, CRM Software, Digital Literacy, Communication Skills, Empathy, Conflict Resolution

Industry

Business Consulting and Services

Description

Dutch-Speaking Video Streaming Customer ExpertsAbout Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in identifying, placing, and supporting professionals who are ready to take the next step in their international careers. At Mercier Consultancy Group, we are committed to delivering outstanding candidate experiences and building long-lasting relationships rooted in trust, transparency, and mutual success. Job Overview Mercier Consultancy Group is proud to present an exciting Dutch-Speaking Video Streaming Customer Experts position in Bulgaria, offering Dutch-speaking professionals the opportunity to work remotely within Bulgaria for a leading name in the global streaming platforms industry. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking subscribers, helping them get the most out of their digital entertainment experience. If you are passionate about streaming platforms, thrive in a customer-focused environment, and are looking for Dutch-speaking jobs that combine flexibility with career growth, this is the opportunity you have been waiting for. Key Responsibilities Provide high-quality customer support to Dutch-speaking users of a premium video streaming platform via phone, email, and live chat channels. Assist subscribers with account management inquiries, including subscription plans, billing issues, payment methods, and account access difficulties. Troubleshoot and resolve technical issues related to streaming quality, device compatibility, app performance, and playback errors in a timely and professional manner. Guide customers through platform features, content navigation, parental controls, and personalisation settings to enhance their overall viewing experience. Accurately log all customer interactions, issue resolutions, and feedback within the internal CRM system to ensure consistent service quality and data integrity. Escalate complex or unresolved technical and billing issues to the appropriate specialist teams, ensuring a seamless and efficient resolution process for the customer. Stay up to date with new content releases, platform updates, and service changes on the streaming platform in order to provide accurate and relevant information to subscribers. Proactively contribute to team performance goals and customer satisfaction targets, supporting a culture of excellence within the streaming platforms support environment. Native or fluent Dutch language skills (spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. Valid EU passport (mandatory) — candidates must hold a valid European Union passport to be eligible for this position. A good working knowledge of English for internal communication, training, and documentation purposes. Previous experience in customer service, technical support, or a related field is an advantage, particularly within the streaming platforms or digital media industry. Strong digital literacy and a genuine enthusiasm for streaming platforms, online entertainment, and emerging media technologies. Excellent communication skills, a patient and empathetic approach, and the ability to handle customer queries professionally and efficiently in a remote work environment. What We Offer Competitive Monthly Salary tailored to reflect your skills, experience, and contribution to the team. Fully Paid Training programme to ensure you are fully equipped to deliver exceptional support within the streaming platforms industry from day one. Comprehensive Health Insurance coverage for your peace of mind and wellbeing. Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to make your move to Bulgaria completely stress-free. Monthly Performance Bonus rewarding your dedication, productivity, and outstanding customer service results. Remote working arrangement within Bulgaria, offering flexibility and an excellent work-life balance. A vibrant, multicultural team environment within a globally respected organisation. And Much More — join Mercier Consultancy Group and discover the full range of benefits awaiting you. Life in Bulgaria Bulgaria is a beautifully diverse country that seamlessly blends a rich historical heritage with a vibrant, modern lifestyle — making it one of the most compelling destinations for international professionals seeking jobs in Bulgaria. With its breathtaking landscapes ranging from the golden beaches of the Black Sea coast to the majestic peaks of the Balkan Mountains, Bulgaria offers an extraordinary quality of life at a remarkably affordable cost of living. The country enjoys a warm Mediterranean-influenced climate, with long sunny summers and mild winters, creating an inviting environment that is easy to settle into and even easier to love. Cultural life in Bulgaria is equally impressive, with world-class museums, galleries, festivals, and a thriving arts scene that ensures there is always something new to explore and enjoy. For professionals relocating to take up Dutch-speaking jobs in Bulgaria, the transition is made wonderfully smooth by the country's welcoming communities, excellent transport infrastructure, and outstanding culinary scene — from hearty traditional Bulgarian cuisine to a diverse array of international restaurants catering to every palate. Bulgaria's major cities, including Sofia, Plovdiv, and Varna, offer a dynamic urban experience with modern amenities, reliable healthcare, and a growing expat community that makes newcomers feel at home almost immediately. The cost of living in Bulgaria remains highly competitive compared to Western Europe, allowing you to enjoy a premium lifestyle without compromise. Whether you are drawn by the adventure of living abroad, the professional opportunity of the Dutch-Speaking Video Streaming Customer Experts position in Bulgaria, or simply the desire for a fresh and rewarding chapter in your life, Bulgaria is a destination that truly delivers on every level. How to Apply Are you a fluent Dutch speaker ready to take your career to the next level within the exciting world of streaming platforms? Do not miss this outstanding opportunity to join a global leader in customer experience and become part of the Mercier Consultancy Group family. Whether you are already based in Bulgaria or are considering relocating with our fully paid relocation package, we would love to hear from you. Click Apply Now to submit your application today, and one of our dedicated recruitment specialists will be in touch to guide you through the next steps. Your future in one of the most rewarding Dutch-speaking jobs in Bulgaria starts here — Mercier Consultancy Group looks forward to welcoming you on board.

Responsibilities

Provide high-quality customer support to Dutch-speaking users of a premium video streaming platform via phone, email, and chat. Responsibilities include troubleshooting technical issues, managing account billing, and guiding users through platform features.