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Dutch Support Agent for a Online Travel Platform - Work Remote In Greece at Mercier Consultancy MD

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Dutch Language, Communication Skills, Interpersonal Skills, Problem Resolution, CRM Systems, Travel Booking Tools, Multitasking, Customer Satisfaction, Travel Regulations, Promotions, Platform Updates

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is on the lookout for a passionate Dutch Support Agent to join our dynamic team, dedicated to our online travel platform. This remote position allows you to work from Greece, offering a fantastic opportunity for those enthusiastic about travel and providing excellent customer service. In this role, you will be at the forefront of assisting our Dutch-speaking customers, ensuring they enjoy a smooth and hassle-free experience with our services. Key Responsibilities Deliver outstanding customer support to Dutch-speaking clients through phone, email, and live chat channels. Help customers with inquiries related to their bookings, travel plans, and our platform's services. Efficiently handle and resolve customer complaints to enhance satisfaction. Record customer interactions and any issues in our CRM system for effective tracking and resolution. Collaborate with other teams to address and escalate complex issues when necessary. Keep abreast of travel regulations, promotions, and platform updates to provide accurate information to clients. Fluency in Dutch (both written and spoken) is required; English proficiency is an asset. Previous experience in customer service, ideally within the travel or online services sector. Strong communication and interpersonal skills with a focus on customer satisfaction. Ability to handle multiple inquiries and prioritize tasks efficiently. Experience with CRM systems and travel booking tools is a plus. A positive mindset and an eager approach to problem resolution. A desire to thrive in a fast-paced remote work environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The Dutch Support Agent will provide outstanding customer support to Dutch-speaking clients through various channels. They will assist customers with inquiries related to bookings and travel plans while resolving complaints to enhance satisfaction.