Lea Vale Medical Group have an exciting opportunity for a Duty Admin Assistant to join our long standing, friendly team. The role of the Duty Admin Assistant will be to support the team by providing the link between admin in the practice and the patients and clinical team. This is an exciting role as you’ll be joining an established non-clinical team that serves just over 46,000 patients and is rated outstanding by the CQC.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

• Competitive Salary
• NHS Pension
• Support to guide your personal and professional development
• Excellent training opportunities

The role is part- time:
Monday -Friday 2pm-6:30pm
The post holder will work within the Duty Admin team to provide the Duty Doctor with support for patients that may not need clinical input. They will liaise with clinical teams to ensure continuity of care.

QUALIFICATIONS

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

EXPERIENCE

• Experience of administrative duties
• Experience of working with the general public
• Experience of working in a healthcare setting
  For full job description and person specification please see:
  https://www.jobs.nhs.uk/candidate/jobadvert/A0676-25-0019
  We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.

• To be first point of contacts for patients who are requesting letters/reports
• To liaise with Practice Pharmacist on medication queries.
• To complete record reviews for online access.
• To complete access to health records review in order to process Subject Access Request forms in accordance with GDPR regulation.
• To refer patients to District Nurses where appropriate.
• First point of contact for external contacts such as hospital, ambulance service, community services and care homes
• Communicate with hospitals and other care providers to follow up on patient progression and pathway.
• Liaise with families who have had a recent bereavement to provide them with clear information about the processes following their loss.
• Efficiently manage the organisation’s email inbox by reviewing, prioritising, and responding to enquiries in a professional and timely manner.