Location: Captain Americas, Grafton Street, Dublin 2
Role: Duty / Floor Manager
Experience Required: Minimum 3+ years in a similar supervisory or management role in hospitality

ABOUT US

Captain Americas on Grafton Street is a Dublin institution, serving up legendary food, drinks, and unforgettable nights since 1971. We are all about energy, atmosphere, and excellent service. Our team is the heartbeat of the venue, and we are looking for a hands-on Duty / Floor Manager to help us lead from the front.

SKILLS & EXPERIENCE

• Minimum 3 years’ experience in a supervisory/management role in a high-volume hospitality environment.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and resolve challenges quickly.
• Solid knowledge of health & safety and licensing regulations.
• Passionate about hospitality and creating memorable guest experiences.

THE ROLE

As Duty / Floor Manager, you will be responsible for ensuring the smooth and efficient running of service on the floor, delivering an exceptional guest experience, and leading a motivated team. This role is key in maintaining our standards while creating a fun, welcoming, and safe environment for guests and staff alike.

KEY RESPONSIBILITIES

• Lead and oversee day-to-day floor operations during service.
• Supervise and support front-of-house staff, ensuring high standards of customer service.
• Manage staff rotas, breaks, and floor coverage.
• Be the first point of contact for guest queries, feedback, or complaints, resolving issues quickly and professionally.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle cash-ups, reports, and opening/closing procedures as required.
• Support training and development of staff, leading by example with a hands-on approach.
• Work closely with senior management to hit operational, sales, and service targets.