Duty Manager at Accor

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Excellence, Guest Relations, Problem Solving, Team Management, Communication, Interpersonal Abilities, Property Management Systems, Microsoft Office, Decision Making, Organizational Skills, Multitasking, Professionalism, Adaptability, Safety Rounds, Emergency Response

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Your Day as Duty Manager (MOD) No two shifts are the same – and that’s exactly what makes this role so exciting. As Duty Manager, you are the face of our hotel, the steady hand for both guests and team members. You’re visible, involved, and above all, passionate about service. What you'll be doing: You ensure every guest has an unforgettable stay – service excellence is your #1 priority; You respond to guest reviews and see feedback as an opportunity to improve; Complaints or issues? You stay calm, think in solutions, and turn problems into positive moments; You build genuine connections with our ALL members, making them feel truly at home; You work closely with department heads, sharing ideas to improve workflows; You take the lead during safety rounds and know exactly what to do in case of emergencies. Qualifications Diploma or Bachelor's degree in Hospitality Management or related field Minimum of 5 years of experience in the hospitality industry, Proven track record of delivering exceptional customer service and managing guest relations Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in hotel property management systems and Microsoft Office suite Ability to work flexible hours, including nights, weekends, and holidays Strong problem-solving skills and ability to make quick, effective decisions Detail-oriented with excellent organizational and multitasking abilities Ability to remain calm and professional under pressure Commitment to maintaining high standards of cleanliness and presentation Adaptability to changing situations and ability to work in a fast-paced environment Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Duty Manager ensures every guest has an unforgettable stay by prioritizing service excellence, responding to feedback, and calmly resolving complaints or issues to turn problems into positive moments. This role also involves building connections with loyalty members, collaborating with department heads for workflow improvements, and leading safety rounds and emergency procedures.