Duty Manager at Accor

Sharm El Sheikh, South Sinai, Egypt -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Relations, Complaint Handling, Team Coordination, Computer Literacy, Energy Management, Environmental Awareness, Quality Management, Food Safety, Communication Skills, Technical Knowledge, Problem Solving, Customer Service, VIP Services, Training Implementation, Operational Efficiency

Industry

Hospitality

Description

Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh Job Description Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP’s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows. Assists in handling room lock problems. Prepares and checks for VIP’s arrival and escorts guests to rooms. Coordinates with all departments concerned in order to maintain Front Office functions properly. 2.8 Operates the front office computer system in order to assist front office attendants. Checks group department fit and ensure switchboard makes appropriate wake up calls. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management not specified in the job description. Qualifications Education: Bachelor’s Degree  Experience: At least 5 years of experience in the industry following theoretical education.  Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.  Courses and Training: Advanced theoretical and practical knowledge.  Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).  Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.

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Responsibilities

The Duty Manager is responsible for ensuring the cleanliness and orderliness of the lobby and public areas, greeting VIP guests, and coordinating with various departments to maintain front office functions. They also handle guest complaints, assist with VIP arrivals and departures, and ensure proper communication within the team.