Duty Manager at Accor

Cam Ranh, Khanh Hoa, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Opera PMS, Guest Service Standards, Leadership, Conflict Resolution, Staff Coaching, VIP Management, Service Recovery, Cashiering, Night Audit, English Communication, Room Allocation, Upselling, Interdepartmental Coordination, Emergency Procedures

Industry

Hospitality

Description

Company Description Mövenpick Resort Cam Ranh is a stylishly integrated family resort offering individual comforts and exceptional services in 500 sea view rooms, including 132 Studio Rooms, 250 contemporary hotel rooms designed by the award-winning international hospitality design firm Hirsch Bedner Associates, and 118 private pool villas. the world-class facilities featuring 04 restaurants and 02 bars, 1,100 square-meter Serenity Spa and Swiss Village – the all-in-one entertainment complex, destination spa with 23 treatment rooms, karaoke, bar, nightclub, 02 separate kid clubs for juniors and teenagers, giant water slides, indoor and outdoor sports facilities and Cam Ranh Rope Park including 150 obstacles in 03 levels. In- and outdoor fitness facilities complete this resort. Meeting and event facilities for up to 600 people make this the perfect MICE destination. Job Description Key Deliverables and Responsibilities Planning & Organizing: 1. Review and update Logbook 2. Check equipment 3. Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times 4. Oversee the day to day operations 5. Report regularly on happening to Supervisors / Night Manager (if on shift). 6. Monitor Employees performance/ Coaching 7. Fire Procedure 8. First Aid Procedures 9. Handle guest complaints and report to manager 10. Implement and coordinate the Front Office OSM 11. Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour. 12. Be fully aware of the Talk of the Walk for the day 13. Proper grooming at all times 14. Attend training classes as per schedule 15. Show fullest cooperation and respect within the team and other departments 16. of all Is aware of the daily activities and has product knowledge the hotel facilities 17. Ensure panic report is printed during the shift at least twice. Operations: 1. Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests. 2. Announce VIP rooms to Housekeeping and F&B departments 3. Ensure VIP rooms are ready, checked and all in order prior arrival 4. Attend management morning briefing if needed/requested 5. Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed 6. Register and process check in for all arrivals 7. Conduct daily briefing & ensure IQ standard is followed 8. Perform Check in & Check Out at the reception 9. Be part & lead in success of Circle M enrolment and assist to achieve the hotel target 10. Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target 11. Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager 12. Ensure guest comments are investigated and reply back to guest accordingly 13. Assist in achieving TrustYou targets 14. Attend guest requests and take action accordingly 15. Handle guest complaints and take action immediately to ensure satisfaction is delivered 16. Assist Hotel Manager on Duty when/if required 17. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure. 18. Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed. 19. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. 20. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 21. Handle issuance of guest room key cards and ensure effective control for guest security. 22. Check Paymaster daily and give feedback RDM with action taken 23. Encourage rooms & breakfast upselling daily to the team and share result and feedback 24. Check Hotel situation, occupancy, functions, groups, MIPs 25. File daily reception report and documents systematically. 26. Give a proper training & induction for all new reception joiners and ensure Opera V9 is the PMS used in training 27. Maintain daily courtesy call sheet and share feedback/action with the manager 28. Attend Credit meeting when requested 29. Attend Revenue meetings when requested. 30. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. 31. Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs. 32. To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager. 33. Other duties as assigned. 34. Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive. 35. Assist in Task Force Teams for new openings 36. Carry out any other reasonable task (which may not be stated here) as requested. 37. Attend and chair the daily briefings. Qualifications Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Opera PMS. Ability to act as Manager on Duty, handling daily operations, guest complaints, VIP arrangements, and service recovery effectively. Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with other departments. Excellent communication skills in English, with a professional, guest-oriented, and service-minded attitude. High sense of responsibility, integrity, and flexibility, able to work shifts and perform under pressure in a fast-paced hotel environment. Additional Information If you are interested, please contact our Recruitment team via: Apply to via hoteljob.vn. Submit CVs to email: [email protected] | [email protected] Submit Cvs at the security gate of Mövenpick Resort Cam Ranh Submit CVs to via Zalo : 0905 424 737 ( Ms.Minh ) *Note that ONLY shortlisted candidates will be contacted. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee daily resort operations, managing the Front Office team and ensuring high standards of guest satisfaction and service recovery. Coordinate with Housekeeping and F&B departments to manage VIP arrivals and handle administrative tasks including night audits and cashiering.