Duty Manager at Accor

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Customer Focus, Team Management, Guest Experience, Operations Management, Brand Standards, Revenue Driving, Hotel Operations

Industry

Hospitality

Description

Company Description About the Mercure brand Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. About Mercure Brisbane Spring Hill The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. The hotel is undergoing extensive refurbishment, including a complete rebrand and relaunch of its street-facing restaurant. This opportunity is one not to be missed, as you will play a key role in positioning the hotel for its next phase of growth and success, driving awareness and revenue as we relaunch. Job Description Lead Front Office operations to deliver exceptional guest experiences across all touchpoints. Oversee daily hotel operations, manage team performance, resolve guest enquiries, and ensure smooth, efficient service while maintaining brand standards and operational excellence. Qualifications We are seeking a confident and customer-focused hospitality professional with strong leadership and communication skills. You thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding service and leading high-performing teams. Additional Information Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless! Learn your Way - Access to our Accor Academy so you can learn while you earn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide Accor's refer-a-friend bonus Accor's Parental Leave Scheme Access to our Employee Assistance Program #workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Lead Front Office operations to deliver exceptional guest experiences across all touchpoints. Oversee daily hotel operations, manage team performance, resolve guest enquiries, and ensure smooth, efficient service while maintaining brand standards and operational excellence.