Duty Manager at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

29893.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Complaint Resolution, Team Leadership, Staff Training, Coaching, Operational Supervision, Customer Service, Loyalty Program Promotion, Conflict Management, Hospitality Management

Industry

Hospitality

Description

Company Description Adagio Aparthotels Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Welcomes all guests as soon as they arrive with care and attention and with a personalised approach Develops quality relationships with guests in order to create “raving fans” Is proactive, anticipates guests needs and looks for suitable solutions Conveys the hotel image and promotes company’s loyalty programme ALL Handles any guest requests and complaints that haven’t been settled by Team Members and provides a rapid solution Has knowledge of the facilities and services and events offered by the hotel and the surrounding area and actively promotes them Takes part in, organises and supervises guest arrivals and departures Trains, coaches and motivates team members Informs guests about formalities, any special conditions relating to their stay and the services available Actively contributes to the qualitative and quantitative targets of the department Additional Information Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: GBP 29893 - GBP 29893 - monthly

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Responsibilities

The Duty Manager is responsible for welcoming guests, managing arrivals and departures, and ensuring high-quality guest relationships. They also supervise team members, handle escalated complaints, and promote hotel services and loyalty programs.