Duty Manager at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, VIP Arrival Management, Team Training, Complaint Handling, Incident Management, Upselling, Guest Relationship Management, Front Desk Support, Leadership, Interpersonal Skills, Communication, Customer Service, Pressure Management, Multitasking

Industry

Hospitality

Description

Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment. Job Description Duty Manager Can you bring your own personality, create a “magnifique” experience and naturally connect with guest and colleagues alike? We are looking for a Duty Manager to join our team! This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here! What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Responsible in ensuring the efficient operation in Guest Services Supervises daily VIP arrival in terms of room allocation, amenities and special requests of Guests Ensure that all team members are properly trained To handle complaint / incidents / accidents occurring in the hotel when required To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received Develops high quality relationships with guests throughout their stay, in order to encourage loyalty Support other duty managers with responsibilities related to the front desk Qualifications Your experience and skills include: Minimum experience of two years in a similar role in 5-star Luxury Hotel Bachelor’s degree in Hospitality or equivalent Knowledge in MS Office and Opera system Ability to speak other languages preferably Russian The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required Strong verbal and written communication skills and pride in personal presentation A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay Strong leadership & interpersonal skills Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Duty Manager is responsible for ensuring the efficient operation of Guest Services, including supervising daily VIP arrivals, managing room allocation, and addressing special requests. This role also involves handling complaints, accidents, and motivating teams to upsell while maintaining service quality.