Duty Manager at Accor

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Persuasion, Motivation, Integrity, Ethical Behavior, Tactfulness, Cultural Awareness, Self Confidence, Responsibility, Strategic Thinking, Delegation, Problem Solving, Customer Service, Communication, Team Management, Sales

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Personally welcome and escort all guests of the hotel. Authorize courtesies for V.I.P’s. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Responsible for maintaining high level of room sales, by up-selling. Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. “C” forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associate’s Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples’ ideas. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Duty Manager is responsible for welcoming guests, handling inquiries and complaints, and ensuring high levels of room sales and occupancy. They also oversee daily account balancing and maintain operational standards.