Duty Manager at Accor

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Team leadership, Guest services, Revenue control, Conflict resolution, Staff training, Night audit, Emergency management, Sales maximization, MS Excel, MS Word, MS PowerPoint, Communication, Operational management

Industry

Hospitality

Description

Company Description Mövenpick Hotel Sukhumvit 15 Bangkok Escape to Mövenpick Sukhumvit 15 Bangkok, a serene retreat in the Central Business District, just 40 minutes from DMK or BKK Airport. Surrounded by lush gardens and waterfalls, our stylish rooms offer tranquility while keeping you close to BTS Asok, MRT Sukhumvit, shopping, and entertainment. Savor diverse cuisines at Lelawadee, then relax with skyline views at our rooftop pool and bar. Enjoy modern amenities, Wi-Fi, and a free tuk-tuk shuttle, offering the perfect blend of relaxation and convenience. This hotel is Green Globe certified, demonstrating our commitment to sustainable tourism, environmental responsibility, and community engagement. We implement eco-friendly practices, including energy and water conservation, waste reduction, and supporting local communities to ensure a greener future for travel Job Description Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently Assist Guest Relations in greeting, rooming, and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Ensure that front line staff complies with marketing techniques and maximizes sales Check billing instructions, monitor guest credit and act upon any discrepancies Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. Conduct Night Audit Process for hotel Provide department orientation and training of the hotel service standards, procedures and programs Constantly monitor team members’ appearance, attitude and degree of professionalism Motivate and provides a work environment which brings out the best in team members Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Additional Information WHY WORK FOR ACCOR •Employee benefit card offering discounted rates at Accor hotels worldwide. •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Duty Manager is responsible for supervising front office operations, ensuring high-quality guest service, and managing daily hotel activities including staff briefings and night audits. They also handle guest complaints, oversee safety and security protocols, and coordinate with other departments to maintain operational efficiency.