duty manager at Accor

Aqaba, Aqaba, Jordan -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Complaint Resolution, Cashiering, Room Allocation, Team Leadership, Training, Upselling, Daily Briefing, Customer Service, Problem Solving, Communication, Operational Coordination, VIP Management, Online Review Management, PMS Training, Feedback Collection

Industry

Hospitality

Description

Job Description Operations: Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests. Announce VIP rooms to Housekeeping and F&B departments Ensure VIP rooms are ready, checked and all in order prior arrival Attend management morning briefing if needed/requested Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed Register and process check in for all arrivals Conduct daily briefing & ensure IQ standard is followed Perform Check in & Check Out at the reception Be part & lead in success of Circle M enrolment and assist to achieve the hotel target Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager Ensure guest comments are investigated and reply back to guest accordingly Assist in achieving TrustYou targets Attend guest requests and take action accordingly Handle guest complaints and take action immediately to ensure satisfaction is delivered Assist Hotel Manager on Duty when/if required Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure. Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Check Paymaster daily and give feedback RDM with action taken Encourage rooms & breakfast upselling daily to the team and share result and feedback Check Hotel situation, occupancy, functions, groups, MIPs File daily reception report and documents systematically. Give a proper training & induction for all new reception joiners and ensure Opera V9 is the PMS used in training Maintain daily courtesy call sheet and share feedback/action with the manager Attend Credit meeting when requested Attend Revenue meetings when requested. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs. To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager. Other duties as assigned. Assist in Task Force Teams for new openings Carry out any other reasonable task (which may not be stated here) as requested. Attend and chair the daily briefings.

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Responsibilities

The Duty Manager is responsible for overseeing daily operations, ensuring guest satisfaction, and managing the reception team. This includes handling check-ins and check-outs, addressing guest complaints, and coordinating with various departments.