Duty Manager at Accor

Sepang, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, Supervision, Problem-Solving, Customer Service, Scheduling, Facility Inspection, Incident Reporting, Crisis Management, Communication, Attention To Detail, Time Management, Conflict Resolution, Data Analysis, Compliance, Mentorship

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description We are seeking a highly motivated and organized Duty Manager to join our dynamic team in Sepang, Malaysia. Reporting to senior management, you will be responsible for ensuring the smooth and efficient operation of our facility during your shift, while maintaining exceptional standards and fostering a positive work environment. This is a pivotal role that requires a decisive, detail-oriented professional who can manage multiple priorities, lead teams effectively, and respond promptly to operational challenges while maintaining our commitment to excellence and customer satisfaction. Oversee all operational activities during assigned shifts, ensuring compliance with company policies, procedures, and safety standards Lead and supervise team members, providing clear direction, support, and mentorship to maintain high performance and morale Monitor facility operations, identify potential issues, and implement timely solutions to prevent disruptions Handle guest or client inquiries and concerns with professionalism and empathy, ensuring prompt resolution and positive outcomes Manage staff scheduling and roster coordination to ensure adequate coverage and operational efficiency Conduct regular inspections of facilities, equipment, and work areas to maintain quality standards and identify maintenance needs Prepare accurate incident reports, operational logs, and documentation as required by organizational standards Collaborate with cross-functional teams and departments to coordinate activities and support organizational goals Respond effectively to emergency situations and crisis management scenarios with composure and decisive action Analyze operational metrics and performance data to identify trends and recommend process improvements Maintain transparent communication with team members and management regarding operational status and challenges Ensure health, safety, and security protocols are consistently followed throughout the facility Qualifications 2 years of experience in operations management or a similar supervisory role in a fast-paced environment Proven ability to lead, motivate, and develop team members while maintaining professional standards Strong time management and organizational skills with the ability to multitask effectively Excellent attention to detail and commitment to quality assurance Exceptional interpersonal and communication skills with the ability to interact professionally with diverse stakeholders Demonstrated problem-solving and analytical abilities with a customer-focused mindset Flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays Ability to remain calm, resilient, and decisive under pressure Knowledge of health, safety, and security compliance requirements Proficiency in conflict resolution and crisis management Experience with incident reporting, documentation, and record-keeping Familiarity with operational budgeting and cost control principles Ability to work independently and as part of a collaborative team Strong work ethic with a commitment to continuous improvement and innovation Additional Information Inspired Place for inspiring People Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA. Official Website, LinkedIn, TikTok, Facebook, Instagram Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Duty Manager is responsible for overseeing all operational activities during assigned shifts, ensuring compliance with company policies, safety standards, and maintaining high performance and morale among supervised team members. This role involves handling guest inquiries, managing staff scheduling, conducting facility inspections, and responding decisively to emergency situations.