Duty Manager at Accor

Badhoevedorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

2766.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Excellence, Guest Relations, Problem Solving, Team Collaboration, Communication Skills, Initiative, Stress Management, Decision Making, Flexibility, Hospitality Passion

Industry

Hospitality

Description

Company Description Do you dream of becoming a future Hotel Manager or Operations Director, but still searching for that perfect stepping stone? Then this is your opportunity! We are looking for an ambitious Duty Manager to be the beating heart of a vibrant hotel with 644 rooms and 4 unique F&B outlets. Curious to know more? Let’s dive in! Job Description Your Day as Duty Manager (MOD) No two shifts are the same – and that’s exactly what makes this role so exciting. As Duty Manager, you are the face of our hotel, the steady hand for both guests and team members. You’re visible, involved, and above all, passionate about service. What you'll be doing: You ensure every guest has an unforgettable stay – service excellence is your #1 priority; You respond to guest reviews and see feedback as an opportunity to improve; Complaints or issues? You stay calm, think in solutions, and turn problems into positive moments; You build genuine connections with our ALL members, making them feel truly at home; You work closely with department heads, sharing ideas to improve workflows; You take the lead during safety rounds and know exactly what to do in case of emergencies. Qualifications Who Are You? You’re a future hospitality leader. You’re confident, solution-focused, and thrive in a dynamic environment. You know how to take initiative and handle whatever the day brings with professionalism and positivity. We’re looking for someone who is: Proactive and independent; Stress-resistant with excellent people skills; Discreet and confident in decision-making; Always on the lookout for ways to improve; Flexible (available for morning, afternoon, and evening shifts); And most of all: a true team player with a passion for hospitality. Additional Information What We Offer Working with us is more than just a job - it’s a launchpad for your career. We invest in your personal and professional growth, helping you become the hospitality leader of tomorrow. Salary according to scale VI (starting from €2,766.04 per month); 25 vacation days (based on full-time) + 8% holiday allowance; Global discounts on hotel stays with your ALL Heartist Card; Access to countless training and development programs via Accor; Travel allowance starting from 5 km one-way; Daily lunch or dinner in our welcoming staff canteen; 24/7 access to our on-site gym; And most importantly: a dynamic, varied role with strong career growth opportunities in an international hotel group!

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Responsibilities

As a Duty Manager, you ensure every guest has an unforgettable stay and respond to guest feedback to improve service. You also handle complaints calmly and lead safety rounds during emergencies.