Duty Manager at Accor

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Property Management System, Microsoft Windows, Problem Solving, Interpersonal Skills, Guest Relations, Conflict Resolution, Communication, Front Office Management, Time Management

Industry

Hospitality

Description

Company Description At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations. All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets. A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind. Job Description Consistently offer professional, friendly and engaging service Lead and manage all aspects of the Front desk and ensure all service standards are followed Check and maintain the Duty Manager safe in accordance to the procedures set by the company. Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons Handle guest concerns and react quickly, logging and notifying proper areas. Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest Balance operational, administrative and Colleague needs Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Perform any other related duties assigned to him / her by the Front Office Qualifications Previous leadership experience required Previous Property Management System experience required Computer literate in Microsoft Window applications required University/College degree in a related discipline preferred Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to focus attention on guest needs, remaining calm and courteous at all times. Excellent communication skills in both Thai and English (spoken and written) Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Lead and manage all aspects of the front desk while ensuring strict adherence to service standards and safety policies. Handle guest complaints promptly and coordinate with the Front Desk Manager to ensure guest welfare and satisfaction.