Duty Manager at Accor

Kathmandu Metropolitan City, Bagamati Province, Nepal -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Problem Solving, Interpersonal Skills, Hospitality Management, Administration, Conflict Resolution, Communication, Motivation, Proactivity, Resource Management, Logbook Maintenance, Operational Coordination, Guest Relations, Quality Assurance, Service Improvement

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Hospitality is a work of heart, Join us and become a Heartist®. Job Description Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost-effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office logbook and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquets and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management Qualifications Diploma/ Degree in Hospitality Management or related course. Consistently offer a professional and friendly greeting, and provide engaging service Strong interpersonal and problem-solving abilities Additional Information You will be joining a collaborative and dynamic team that thrives in a supportive and professional environment—whether at one of our vibrant properties or within our innovative corporate offices. Our Purpose: Pioneering The Art of Responsible Hospitality, Connecting Culture with Heartfelt Care

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Responsibilities

The Duty Manager is responsible for daily administration, guest interactions, and ensuring high standards of customer service at the Reception desk. They will also motivate and develop the Reception team while addressing any issues that may affect the hotel's interests.