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Duty Manager at Accor
Pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Interpersonal Skills, Training Skills, Communication Skills, Customer Contact Skills, Results Oriented, Service Oriented, Attention to Detail, Multi-tasking, Stress Management, Team Player, Motivator, Self-starter, Professional Grooming

Industry

Hospitality

Description
Job Description Your responsibilities will include: Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area Supervision, support and training of Front Office team members to ensure standards and procedures are followed Ensuring that all company and department policies and procedures are followed Promptly handling guest complaints and feedback in a professional manner Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met Encourage and foster an environment of open communication across departments Qualifications Knowledge and Experience Degree in Hotel Management Minimum 3 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages will be an advantage Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times

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Responsibilities
The Duty Manager will assist guests at Reception, handle inquiries, and manage check-ins. They will supervise the Front Office team and ensure compliance with company policies and procedures.