Duty Manager at Accor

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Customer Service, Conflict Resolution, Front Office Management, Operational Procedures, Health And Safety Compliance, Incident Documentation, Team Leadership, Problem Solving, Interpersonal Communication

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency. Manage and supervise staff during assigned shifts, providing guidance, support, and motivation Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards Liaise with other departments to ensure smooth operations and timely service delivery Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards Handle customer inquiries, complaints, and special requests promptly and professionally Monitor and maintain health and safety standards, ensuring compliance with local regulations Respond to and resolve emergency situations as they arise Support training, coaching, and mentoring of junior staff members Prepare and submit reports on daily operations, incidents, and staff performance Qualifications Proven previous experience as a Duty Manager, preferably within a hospitality or hotel environment Exceptional communication and interpersonal skills with the ability to build strong rapport with guests and colleagues at all levels Confident and proactive problem-solver with demonstrated strong conflict resolution abilities Strong leadership and team supervision capabilities with the ability to motivate and support staff Solid knowledge of operational procedures, safety protocols, and incident documentation Ability to work flexible shifts and on-call availability as required by operational needs Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee daily hotel operations and supervise the Front Office team to ensure high standards of guest satisfaction and efficiency. Manage staff performance, handle customer complaints, and ensure compliance with health and safety regulations.