REQUIREMENTS

• A natural leader – you lead by example and are always present on the floor with your team.
• Passion for exceptional service – you’ll ensure every guest has an unforgettable experience.
• Flexibility – evenings, weekends, and bank holidays are all part of the excitement!
• At least 2 years’ experience in a similar role, ready to hit the ground running.
• Strong communication skills – both written and verbal.
• Previous experience in a high-volume single or multi-venue hospitality or leisure setting.
• Knowledge of EPOS and procurement systems (Desirable).
• Awareness of COSHH & Level 3 Food Hygiene (Desirable).
• Personal Licence (Desirable).

PURPOSE

Are you ready to lead an exciting, high-energy hospitality experience on London’s iconic Southbank? We’re looking for a dynamic Duty Manager to be a key front-of-house leader for our NT Food & Drink Summer Activation - a vibrant seasonal event running from April to September.
This is more than just a job - it’s a chance to oversee an unforgettable summer experience! With KERB’s top street food traders, refreshing drinks, Jude’s Ice Cream, and live entertainment, you’ll help create an electric atmosphere for visitors.
As Duty Manager, you’ll be at the heart of the action, leading, motivating, and supporting our team to deliver a world-class hospitality experience. You’ll oversee daily operations, assist Team Leaders when needed, and ensure seamless coordination with the wider venue.
If you thrive in fast-paced environments, love hospitality, and want to be part of an iconic summer event, we’d love to hear from you!

RESPONSIBILITIES

• Lead & Inspire: Brief, motivate, and guide team leaders and Customer Service Assistants (CSAs) to achieve daily financial targets, KPIs, and uphold our exceptional service standards.
• Deliver an Outstanding Guest Experience: Keep the customer journey at the heart of everything, identifying opportunities to enhance service and acting on feedback.
• Maintain Excellence in Operations: Ensure food and drink offerings are well-stocked, beautifully presented, and consistently delivered with quality in mind.
• Optimize Performance & Efficiency: Monitor and maintain systems and equipment, report any issues, and follow up on maintenance to keep everything running smoothly.
• Drive Success & Team Growth: Support staff development through inductions, training, and 1-2-1 meetings, ensuring they have the tools and knowledge to succeed.
• Ensure Compliance & Safety: Uphold all food safety, health & safety policies, and incident reporting procedures to create a safe and efficient work environment.