MAIN LOCATION: Contact but may be required to work at other venues as required
RESPONSIBLE TO: Deputy Audiences Manager
RESPONSIBLE FOR: Supervising Event Hosts on shift
WORKS WITH: Operational Teams
HOURS: 120 Hours per 4-week period. As we work to the 100:80:100 model this equates to 96 hours worked per 4-week period. Rota based. Daytime, evening and weekend work will be required.
STATUS: Part time. 1 year fix term contract.
We are also looking for Casual Duty Managers, so if you are interested in a Casual Duty Manager position please apply here and let us know if you are interested in either or both roles. Hourly rate for Casual Duty Managers is £13.69

MAIN TASKS

• Whilst on shift, you will be the Duty Manager for the building and will take lead responsibility for ensuring the safety and security of the building and the public.
• Be responsible for the key-holding, opening and locking up procedures, setting of alarms, walking all fire routes, security check duties and the safekeeping of equipment.
• Be the trained First Aider on site, responding immediately to any incidents and follow the correct procedures including writing up incident & accident forms.
• Be the main point of contact for the organisation with the fire authorities and the police in the absence of the Deputy Audiences Manager or Buildings and Operations Manager.
• Take lead responsibility for the building and its occupants in the event of an emergency and be responsible for ensuring the correct emergency and evacuation procedures for the building are followed.
• To manage the Event Hosts on shift & to ensure that at all times they deliver the very best in customer service.
• Liaise with and induct visitors and clients ensuring that they are adequately cared for and are aware of the building’s facilities and regulations, including COVID-Secure measures.
• Deal with all matters raised by members of the general public visiting the building and follow the correct procedure if complaints are received.
• To assist with the delivery of commercial events and hires. Including corporate hospitality & private functions.
• To Duty Manage and help facilitate the successful delivery of any events within the building or at offsite venues
• Produce comprehensive Day Reports, Event Reports & Show Reports
• To manage space set up ready for rehearsals, hires and internal meetings. (You will receive lift and shift training as you will be expected to move tables and chairs on a regular basis).
• Assist with the management of confectionary and merchandise stock and sales
  Assist the Deputy Audiences Manager with last minute rota changes and finding Event Host cover