OVERVIEW

We are seeking a dedicated and experienced Duty Manager to oversee daily operations and ensure exceptional guest experiences within our establishment. The ideal candidate will possess strong F&B background, leadership skills, a background in hospitality, and the ability to manage staff effectively. As a Duty Manager, you will be responsible for maintaining high standards of service while fostering a positive environment for both guests and employees. We share Gratuities equally amongst the whole team. The owner does Not share in any gratuities. 5 days from 7 including weekends.

SKILLS

• Proven experience in a supervisory role within the hospitality industry is essential.
• Strong leadership qualities with the ability to motivate and inspire a team.
• Excellent guest service skills with a focus on creating memorable experiences for guests.
• Knowledge of human resources practices related to staff management and development.
• Familiarity with hotel operations, including front desk management and housekeeping procedures.
• Exceptional problem-solving skills with the ability to remain calm under pressure.
• A passion for hospitality and commitment to delivering outstanding service at all times. If you possess these skills and are ready to take on the challenges of a Duty Manager role, we encourage you to apply and join our dynamic team dedicated to excellence in hospitality.
  Job Types: Full-time, Permanent
  Pay: £27,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Supervise daily operations to ensure smooth functioning of the hotel or establishment.
• Address guest inquiries and resolve any issues promptly to enhance guest satisfaction.
• Lead and motivate staff, providing guidance and support to maintain high service standards.
• Collaborate with various departments, including housekeeping, front desk, and food services, to ensure seamless operations.
• Conduct regular inspections of facilities to ensure cleanliness and adherence to health and safety regulations.
• Assist in training new staff members on company policies and procedures.
• Manage scheduling and staffing needs to optimise service delivery during peak times.
• Maintain accurate records of incidents, complaints, and operational issues for review.