JOB OVERVIEW

We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our venue. The ideal candidate will have a strong background in hospitality and guest services, ensuring that all guests have an exceptional experience during their visit. As a Duty Manager, you will be responsible for supervising staff, managing guest relations, and maintaining high standards of service throughout the bar, restaurant and function spaces.

REQUIREMENTS

• Proven experience in a managerial role within the hotel or hospitality industry.
• Strong leadership skills with the ability to supervise and motivate a diverse team.
• Excellent communication skills; multilingual or bilingual abilities are highly desirable.
• A solid understanding of guest services principles and practices.
• Experience in human resources management is an advantage.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Strong problem-solving skills with a focus on customer satisfaction.
  If you possess these skills and are passionate about providing excellent hospitality experiences, we encourage you to apply for this exciting opportunity as a Duty Manager.
  Job Types: Full-time, Part-time
  Pay: From £13.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Ellesmere SY12 0EG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: BLH-D

• Supervise daily operations, ensuring all departments are functioning smoothly.
• Provide outstanding guest services by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
• Lead and motivate staff to deliver exceptional service while fostering a positive work environment.
• Manage human resources functions including staff scheduling, training, and performance evaluations.
• Conduct regular inspections of the premises to maintain cleanliness and safety standards.
• Collaborate with department heads to implement operational policies and procedures.
• Handle emergency situations effectively and efficiently, ensuring guest safety at all times.
• Assist in the preparation of reports regarding performance and guest feedback.