Join our fabulous team at The Fleet Hotel as Duty Manager
This is an important position working closely with the Management team.

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

JOB PURPOSE:

The Duty Manager will be focused on consistently delivering a high quality and excellent service in keeping with the character and ethos of the hotel and will be able to fulfil the customers’ needs and expectations
Reports to: Operations Manager

DUTY MANAGER KEY DUTIES AND RESPONSIBILITIES:

• To work with the Management Team to ensure the smooth running of the hotel operation on a day to day basis.
• Ensure the efficient running of all areas whilst on duty and making provision for preparation while off duty.
• Effectively lead, motivate and communicate clearly in developing the team.
• Manage all areas within your remit to ensure positive customer experiences through the implementation of all standards and service culture.
• Maintain and develop systems, policies and procedures to ensure the smooth running of the business.
• Responsible for effective relationship building with customers and employees.
• Available to work a variety of shifts including early mornings, late nights, weekend shifts including Public Holidays.
• Responsibility for all departments. Restaurant/Snug; Front of House and any other department of the Hotel as and when required.
• To assist in all Food and Beverage Outlets across the Hotel as required.
• Responsibility whilst on shift, for all Food & Beverage areas to include planning and coordinating service, supervision and training of team members, cash handling and guest assistance.
• Be proactive and have a desire to develop standards and promote continuous improvement among employees.
• Be fully conversant on the daily business and the hotels upcoming business.
• Ensuring that each department is operating in accordance with the hotel standards and staffing levels.
• To be familiar with, adhere to and implement all areas outlined in the company guidebook.
• To be fully conversant with all areas connected to Health & Safety and Hygiene.
• Responsibility for the Health, Safety and security of all guests, team members and the Hotel facilities.
• Be courteous and professional and focused on providing a consistently high standard of service.
• Carrying out duty shifts and assisting in Reception, Accommodation and all Food and Beverage outlets when the need arises.
• To conduct operational training with employees on a regular basis.
• Attend meetings on a weekly basis and communicate information to the relevant personnel.

ABOUT THE ROLE

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days