Job Ref: GLE2728
Branch: The Gleneagles Hotel
Location: The Gleneagles Hotel, Auchterarder
Salary/Benefits: £39,820 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: 8:00am 16:30 or 14:00 to 22:30
Hours per week: 39
Posted date: 08/07/2025
Closing date: 10/08/2025

COME AND JOIN US …

We are seeking a detail-oriented, resourceful and supremely professional Duty Manager, Front of House to join our team.
This role is vital to the day-to-day running of our business. You’ll be front and centre, a point of contact for guests and employees alike, ensuring every operational element runs like clockwork. This role is fast paced and diverse, no two days are ever the same; your can-do attitude and impeccable attention to detail will be required to make fabulous things happen for our guests and members.
The shift patterns for this role are 8am to 4.30pm and 2pm to 10.30pm, working 5 days from 7 each week.
The on target earning potential for this role is £39,820 per annum - comprising a base salary of £34,820, plus a qualified estimate of £5,000 in gratuities and service charge. * As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
The Front of House team at Gleneagles are responsible for the first and last impressions for our guests. We’re at the heart of the hotel, welcoming every guest from the moment they are collected by our Glen Drivers to our Linkman wishing them a fond farewell. Every step of our guest journey, from check-in through to departure, has to be seamless and consistently exceed expectations. Our vision is to create the most incredible experiences, ensuring a service that’s unique, bespoke and tailored to our guests’ requirements. We remember our guests, specifically, and we strive to find that “golden nugget” about each one so that we can do everything within our gift to customise, and make very special, their time with us.
Our 233 rooms are as glorious as the landscape that frames them, with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows, rivers and lakes of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour.

• You’ll liaise with all departments across our business to anticipate any pinch-points and opportunities to surprise and delight our guests along the way
• Problem solving is key to this role, with our support, you’ll be well versed in the inner workings of the building, correcting commons faults, or being able to flag to the appropriate team members
• The go-to person for any guest feedback, supporting our people, you’ll be able to build a rapport with everyone, offer assistance, and make key decisions on the best course of action
• You’ll help to oversee the smooth running of our operation along side our Guest Experience, Guest Services and Guest Relations team. Assisting in ensuring that the guest journey is seamless in Front of House
• Through regular checks you’ll ensure that all fire, health safety, licencing, and security requirements are maintained, always to the highest possible standards
• Communication is paramount, you’ll ensure that all information relevant to our guest journey is shared with all associated departments
• No one day is the same, you’ll be on hand to support your colleagues when they need it, from running bags, to booking dining reservations you’ll do what needs to be done!
• An ambassador for our business and brand, you’ll be out front, ensuring that all our guests are made to feel welcome, striving to exceed their expectations and playing your part in making their stay with us exceptional in every way
• You’ll take huge pride in ensuring every guest and non-resident is welcomed warmly to Gleneagles, providing information on all aspects of the property, with expert guidance and always in a warm and thoughtful way
• Actively following, and exhibiting all Forbes and Gleneagles standards at each and every interaction with our guests and members
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way