Duty Manager - Front Office at Accor

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Operational management, Roster management, Costing, Forecasting, Staff training, KPI management, Guest satisfaction, Food and beverage operations, Conflict resolution, Health and safety, Opera, Microsoft Word, Microsoft Outlook, Customer service

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your guests for your colleagues & for your planet Hospitality is a work of heart, Join us and become a Heartist®. Pullman & Mercure Brisbane King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers as well as a place to be with our external facing Venues. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features some amazing and extremely popular externally facing venues including Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar as well as internal facing KG Bar, Expresso Bar and our Executive Lounge. We are looking for our next Duty Manager - Front Office to join our team! Job Description Assist with the management of all operational departments as required Management of roster, costings and forecasting Professional development of Guest Service Agents & Porters to ensure strong succession planning Involvement in and management of setting KPI's for Front Office & guest satisfaction Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too. Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful. Responsibility for the health and safety of all patrons, guests and staff members. Overseeing of whole guest experience from Reservation through to departure. Qualifications Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation. You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements. Experience in Opera, Microsoft Word and Outlook. Senior First Aid Certificate, QLD RSA and an open manual drivers licence. You will be available to work varied shifts from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands. In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Benefits Your Way: Access to Accor team benefits, including global discount's on accommodation and food & beverage. A supportive and collaborative work environment. The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor Accor has a strong focus on ensuring all of its people feel welcome and feel valued. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS. Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Duty Manager will oversee daily front office operations, including staff management, rostering, and ensuring high standards of guest satisfaction. They are responsible for maintaining health and safety protocols and assisting across various hotel departments to ensure seamless guest experiences.