Duty Manager (Front Office) at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Service, Opera Cloud, Micros Systems, Cash Handling, Security Procedures, Communication Skills, Attention To Detail, Hospitality Management

Industry

Hospitality

Description

Company Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row. This is a Full-Time (40 Hours per Week) Role as a Duty Manager (Front Office). Job Description Managing day to day operations of the Front Office department and help the Room Division Manager to run a operationally smooth department Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link Ensure the safety and security of Hotel Guests and employees at the Hotel Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required. Qualifications Experience within hotels locally or/and internationally in a same/similar Front Office role Bachelor Degree in Hospitality/Hotel Management/Tourism (NZ or international equivalent) highly advantageous Sound knowledge of Opera PMS/Cloud and supporting Micros systems Must hold a current New Zealand Managers Certificate License Holds a current New Zealand First Aid Certificate (at least Level 1) or is willing to get one Current Full & Clean New Zealand Drivers License Excellent communications skills, both verbal and written and passion for high end hospitality with an absolute eye for detail. Additional Information SO/ BENEFITS Staff meal provided per shift Dry-cleaning of uniform International accommodation and retail discounts across varying Accor & Ennismore hotels and properties Family & Friends Hotel Discounts Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?) This is a Full Time permanent role – 40 hours guaranteed per week. Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage day-to-day Front Office operations and coordinate guest services to ensure a smooth operational flow. Analyze customer feedback and maintain guest databases to enhance hotel services and security.