About the Role

The Great National Hotel is currently recruiting an experienced Duty Manager to join our management team. This is an excellent opportunity for a motivated hospitality professional looking to take the next step in their career within a busy 4* hotel environment. As Duty Manager, you will play a key role in supporting the senior management team to ensure the smooth day-to-day operation of the hotel, delivering exceptional guest experiences while driving revenue, efficiency, and team performance.

Key Responsibilities

Operations, Food Service & Guest Experience

• Support the management team in the effective and efficient day-to-day operation of the hotel and its food and beverage outlets
• Oversee food service operations, including breakfast, lunch, dinner, functions, events, and group dining
• Ensure all food service areas are properly prepared, staffed, and maintained throughout each shift
• Work closely with the kitchen and food and beverage teams to ensure efficient service, effective communication, and consistently high food standards
• Monitor food quality, presentation, portion control, service times, and guest satisfaction
• Support effective stock control, waste reduction, cost management, and responsible use of hotel resources
• Champion service excellence and consistently high operating standards across all departments
• Ensure all guests are welcomed in a warm, professional, and courteous manner
• Handle guest enquiries, complaints, and feedback promptly, professionally, and with appropriate follow-up
• Monitor and respond to adverse guest comments and operational issues, taking corrective action where required
• Encourage guest feedback and use it to support continuous improvement
• Ensure full compliance with hotel SOPs, HACCP procedures, food safety regulations, allergen controls, health and safety requirements, and brand standards
• Conduct regular checks of food service, public areas, and guest-facing operations to ensure all required standards are maintained

Leadership & Team Management

• Supervise daily operations across all service areas, ensuring appropriate staffing levels
• Work closely with Managers, and Department Heads.
• Support disciplinary procedures in conjunction with senior management
• Respond constructively to staff feedback and suggestions
• Promote a positive, motivated, and professional team culture

Financial & Commercial Responsibilities

• Maximise revenue through effective upselling and cross-selling
• Monitor and control costs, waste, and energy usage
• Ensure compliance with all cash handling, till, float, and accounting procedures
• Liaise with the Accounts Department regarding financial processes
• Operate effective control systems across the hotel

Health, Safety & Compliance

• Ensure full compliance with Health & Safety legislation and hotel policies
• Maintain high standards of hygiene and cleanliness throughout the property
• Participate in and promote health & safety training, fire drills, and safety procedures
• Report all accidents, incidents, hazards, or damage immediately

Property & Standards

• Ensure all areas of the hotel are well maintained at all times
• Monitor the condition and correct use of equipment and furniture
• Maintain high standards of personal presentation and hygiene
• Ensure correct signage, advertising, music listings, and displays are in place

Flexibility

• Be flexible and cooperative to meet the operational needs of the business
• Assist in other departments as required, depending on business levels

Requirements

• Previous experience in a similar Duty Manager or supervisory role within a busy 4* hotel
• Strong knowledge of hotel operations and the hospitality industry
• Good knokledge of food and beverage operations
• Excellent leadership, communication, and people management skills
• Ability to work both independently and as part of a management team
• Strong organisational skills with a hands-on, proactive approach

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Great National Hotel Ballina is an equal opportunities employer.