BE PART OF SOMETHING BIGGER AT GREENBANK SERVICES CLUB!

Join the passionate team behind Your Greenbank—a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there’s always something exciting happening. Come grow with us in an atmosphere that’s as dynamic as you are!

REQUIREMENTS AND QUALIFICATIONS:

• Previous Experience: A minimum of 2 years in a similar role.
• Certificates:
• Responsible Service of Alcohol (RSA) Certificate
• Responsible Service of Gaming (RSG) Certificate
• Valid Responsible Management of Licensed Venue Certificate
• Valid Approved Manager License
• Skills and Experience:
• Proficiency in conflict resolution.
• Experience in employee engagement.
• Eligibility:
• Working rights in Australia.

ABOUT THE ROLE

As part of the Duty Manager Team at Greenbank Services Club, you will play a crucial role in ensuring the smooth operation and success of the club. Your responsibilities will include:

Key Responsibilities:

• Member Relations:
• Maintain and develop strong relationships with club members.
• Ensure a high level of member satisfaction and engagement.
• Customer Satisfaction:
• Maximize patron satisfaction by driving high service standards.
• Ensure that guests have a positive experience at all times.
• Gaming Floor Management:
• Oversee and manage the large gaming floor.
• Ensure compliance with all relevant liquor and gaming regulations.
• Team Leadership:
• Mentor and lead a diverse team of staff.
• Foster a positive work environment and encourage team cohesion.
• Operational Oversight:
• Manage the operations of gaming, bingo, and food and beverage outlets.
• Ensure efficient and effective operation of all departments.
• Ensure a safe venue for all stakeholders
• Feedback and Complaints Resolution:
• Address and resolve any feedback, queries, or complaints from patrons.
• Use feedback to improve service and operations continuously.
• Effective Communication:
• Ensure clear and effective communication within the venue.
• Communicate effectively with both team members and patrons.

Goals and Objectives:

• Enhance Customer Service:
• Continuously work to improve the level of service provided to patrons.
• Implement initiatives to exceed customer expectations.
• Achieve KPIs:
• Meet and exceed individual and team key performance indicators (KPIs).
• Focus on both service-related and financial KPIs.
• Financial Targets:
• Strive to meet and exceed financial targets set for the club.
• Implement strategies to enhance revenue and manage costs effectively.
• Team Coaching and Motivation:
• Coach and motivate your team to perform at their best.
• Encourage professional development and recognize team achievements.