£34,744 PER ANNUM

NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world-class hospitality destination at the heart of the world’s most iconic theatre is powered by our progressive people-first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leader’s centre stage. Our shared goal is to ensure all food and drink spaces support the NT’s overall values, vision, and culture.
Purpose
Are you ready to lead an exciting, high-energy hospitality experience on London’s iconic Southbank? We’re looking for a dynamic Duty Manager to be a key front-of-house leader for our GRIND concession.
Grind has brought its punchy coffee to National Theatre. Whether customers are fueling up before a matinee or winding down after an evening performance, they can grab their favourite flat white or espresso martini right in the heart of London’s creative scene.
This spot blends Grind’s unmistakable aesthetic with the National Theatre’s cultural energy - delivering ethically sourced coffee, sustainably designed packaging, and a playlist that sets the tone from curtain up to final bow. It’s a meeting of minds: theatre and coffee, creativity and caffeine.

REQUIREMENTS

• A natural leader – you lead by example and are always present on the floor with your team.
• Passion for exceptional service – you’ll ensure every guest has an unforgettable experience.
• Flexibility – evenings, weekends, and bank holidays are all part of the excitement!
• At least 2 years’ experience in a similar role, ready to hit the ground running.
• Strong communication skills – both written and verbal.
• Previous experience in a high-volume single or multi-venue hospitality or leisure setting.
• Knowledge of EPOS and procurement systems (Desirable).
• Awareness of COSHH & Level 3 Food Hygiene (Desirable).
• Personal Licence (Desirable).

• Lead & Inspire: Brief, motivate, and guide team leaders and Customer Service Assistants (CSAs) to achieve daily financial targets, KPIs, and uphold our exceptional service standards.
• Deliver an Outstanding Guest Experience: Keep the customer journey at the heart of everything, identifying opportunities to enhance service and acting on feedback.
• Maintain Excellence in Operations: Ensure food and drink offerings are well-stocked, beautifully presented, and consistently delivered with quality in mind.
• Optimize Performance & Efficiency: Monitor and maintain systems and equipment, report any issues, and follow up on maintenance to keep everything running smoothly.
• Drive Success & Team Growth: Support staff development through inductions, training, and 1-2-1 meetings, ensuring they have the tools and knowledge to succeed.
• Ensure Compliance & Safety: Uphold all food safety, health & safety policies, and incident reporting procedures to create a safe and efficient work environment.