ABOUT US

Jetts Fitness is an affordable, boutique-style gym, open 24/7 and built around our members’ results. We pride ourselves on offering a warm, welcoming environment where members and staff alike feel valued and motivated. With a strong community feel and a commitment to high standards, we’re now looking for a passionate and experienced Duty Manager to help drive daily operations, elevate the member experience, and support our local outreach efforts.

THE ROLE

As Duty Manager, you’ll be the go-to leader on shift — ensuring smooth day-to-day operations, delivering great customer service, supporting sales, and creating energy on the gym floor. You’ll play a key part in growing our membership by delivering exceptional tours and follow-ups, while also engaging members through regular fitness classes.

KEY RESPONSIBILITIES

• Teach engaging group fitness classes as part of your regular shift pattern
• Provide high-quality, welcoming customer service to all members and visitors
• Be the key sales contact on shift — delivering informative and enthusiastic gym tours
• Follow up leads and manage prospective member communication via our CRM system
• Make proactive outbound calls to engage new leads and support member retention
• Sign up new members and assist with onboarding to ensure a smooth joining process
• Maintain daily health & safety and cleanliness checks, reporting any issues promptly
• Support and deliver local outreach activities to promote Jetts Fitness in the community
• Contribute to a positive and inclusive gym culture, motivating both members and staff
• Use club social media as a tool to engage with our current and prospective members
• Keep the gym clean and organised whilst you are on shift performing regular walk throughs, cleaning and checks
• Work closely with the wider team including our personal trainers to ensure our operational and commercial goals are met