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Duty Manager HIEX_HYDTC at IHG Career
, , India -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Services, Team Management, Leadership, Communication, Problem Solving, PMS Familiarity, Organizational Skills, Multitasking, Attention to Detail, Professional Demeanor, Interpersonal Skills

Industry

Hospitality

Description
Key Responsibilities: Guest Services & Experience Oversee all guest check-ins, check-outs, and reservations ensuring efficiency and accuracy. Handle guest complaints, concerns, and special requests professionally and promptly. Ensure the delivery of high-quality, consistent guest service in line with brand standards. Team Management & Leadership Supervise and motivate Front Office staff during shifts. Conduct briefings and monitor team performance to ensure service standards. Train and mentor staff on operational procedures and guest service excellence. Operational Management Monitor room availability, occupancy levels, and manage room allocations efficiently. Ensure accurate billing, cash handling, and adherence to financial policies. Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure seamless operations. Compliance & Safety Maintain adherence to all hotel policies, procedures, and brand standards. Ensure guest safety and security protocols are strictly followed. Report and escalate incidents or operational issues as required. Reporting & Administration Prepare and submit shift reports, guest feedback, and operational updates. Maintain accurate records of guest interactions and staff performance. Support the Front Office Manager in audits, inspections, and administrative tasks. Qualifications & Skills: Proven experience in Front Office operations, preferably in 3–5 star or branded hotels. Strong leadership and team management abilities. Excellent communication and problem-solving skills. Familiarity with PMS (Property Management Systems) and hotel software. Ability to work under pressure and handle multiple tasks efficiently. Key Competencies: Guest-focused and proactive. Attention to detail and accuracy. Strong organizational and multitasking skills. Professional demeanor and interpersonal skills.
Responsibilities
The Duty Manager oversees guest check-ins, check-outs, and reservations while ensuring high-quality service. They also supervise Front Office staff and coordinate with other departments for seamless operations.