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Duty Manager - Holiday Inn Bangkok Silom at IHG Career
Bangkok, Bangkok, Thailand -
Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Hotel Operations, Communication, Supervision, Problem Solving, Coordination, Attention to Detail, Sales Promotion, Budget Management, Emergency Procedures, Staff Management, Cleanliness Standards, VIP Guest Relations, Billing Management, Rate Analysis, Human Resources Collaboration, Inter-departmental Cooperation

Industry

Hospitality

Description
Essential Duties and Responsibilities – (Key Activities of the role) • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. • Provides functional assistance and direction to all departments. • Cooperates, coordinates and communicates with other hotel departments as required. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel • Responds to guest needs and resolves related problems • Supervises and directs Reception and Reservations personnel. • Supports and assists Front Office personnel and all departments at peak periods. • Ensures VIPs and priority club guests receive special attention • Inspects front of house and back of house regularly for cleanliness. • Assists Guest Relations in greeting, rooming, and sending off VIP guests. • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. • Provides input for Front Office meetings. • Promotes inter-hotel sales and in-house facilities. • Checks billing instructions and monitors guest credit • Analyses and approves discounts and rebates. • Analyses the rate variance report to ensure rooms revenue control • Takes action with the Property Management Systems (PMS) in emergency situation. • Fully conversant with all hotel emergency procedures. • Ensures front line staff complies with FIT marketing techniques and maximize sales. • Works with Superior and Human Resources on manpower planning and management needs • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
Responsibilities
The Duty Manager oversees guest service and hotel operations, ensuring prompt attention and personal recognition for guests. They supervise front office staff, assist in managing hotel budgets, and ensure compliance with cleanliness and conduct standards.